General Information

Insurance
Mentor is experienced in undertaking Project Resource Delivery Contracts on behalf of its Clients on an international basis and is able to offer robust levels of Insurance coverage for both onshore and offshore environments in accordance with Oil industry standards. Employers Liability, Workers Compensation and General Liability coverage as applicable is provided. (Specimen Certification is available to our Clients upon request).

Performance Monitoring
Mentor understands the importance to our Clients in ensuring that a positive service relationship operates. Mentor is experienced in developing Performance Monitoring & Key Performance Indicator (KPI) deliverable programmes to ensure the continuous flow of critical information with the Client is maintained at all times.

Employment Risk
Employment risk to the Client is addressed as no direct employment relationship exists between Mentor Personnel and the Client other than in circumstances where a permanent (direct) recruitment assignment is undertaken on behalf of our Client.

Employment Relationships
Mentor recognises the importance of establishing clear employment relationships with each individual intended for assignment to our Client. Considerable research is undertaken with our professional Advisors and in-house operation team members to ensure that a sound employment mechanism is in place for each individual. Our experience in this area is extensive.

Legislative Compliance
Mentor recognises the importance of compliance with governmental regulations and ensures that all Personnel assigned to our Clients are fully in compliance with immigration, tax and associated issues.

Support & Local Market Conditions
Mentor provides high levels of support and is aware of regional & local market conditions for all assigned persons and accompanying family members encompassing, visas, local tax regimes, remuneration benchmarking, benefits, education, living conditions and transportation. We believe that the sharing of useful information with Clients and assigned personnel helps to achieve the smooth transition pre and post mobilisation.

Employee Benefits
Mentor is well recognised for providing a very comprehensive range of employee benefits to internationally located personnel such as,

• Full health insurance coverage (including repatriation),
• Personal accident benefit insurance (worldwide)
• Professional advisory support services in relation to taxation, immigration, education, insurance, housing & travel) for both employee personnel and family members.

Employee Understanding
Mentor ensures that all personnel are in possession of a standardised employment contract with applicable job descriptions and fully cognisant of all assignment aspects prior to mobilisation. Care is taken to manage the commercial, technical, health & safety and environmental conditions.

Health & Safety
Mentor is committed to the continued well being of its employees and non-employed personnel at all times and places paramount importance in ensuring that all are safe from injury and risks to health whilst at work. Mentor will actively support and promote safe working practices in conjunction with our Clients in accordance with our obligations.

Quality Management
Mentor is a quality driven organisation and has for many years operated an internationally recognised and accredited Quality Management System independently certified in accordance with ISO 9001:2000 which is operated by each of our internationally based offices. Mentor upholds very high standards for service performance quality in every aspect of our internal and external business activities. Mentor actively promotes and implements the culture of continuous improvement for all work activities and procedures.

Multi-currency Experience
Mentor is fully accustomed to working in diverse international cultures and environments and is experienced in operating in multi-currency market conditions to meet our Clients requirements.

Site Visits
Mentor recognises the importance of 'visibility' and undertakes regular field visits to our Clients and Personnel at worldwide project locations. We believe that field visibility both with our Clients and Personnel is an invaluable aspect of our business operations where familiarisation with local conditions and the project are incorporated into operating systems and recruitment methods.